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کاربرد نوع شرط:
- جایگاه : پژوهشی
- مجله: Journal of Information Technology Management
- نوع مقاله: Journal Article
- کلمات کلیدی: Information Technology Service Management (ITSM),ITSM Software Selection,ITSM Software,Technique for Order Preference by Similarity to Ideal Solution (TOPSIS)
- چکیده:
- چکیده انگلیسی: Nowadays a growing number of implementing information
technology service management (ITSM) frameworks proves the trends to
improve the IT services and processes in organizations. In order to
implement an ITSM projects successfully in an organization, it is
essential to select a suitable ITSM solution. Evaluation and selection of
the ITSM software packages is complicated and time consuming decision
making process. Selection of inappropriate ITSM solution can turn out to
be costly and adversely affects IT processes and services of the
organization. This paper presents a model for dealing with such a
problem, which is based on fuzzy TOPSIS approach. The presented ITIL
based model breaks down ITSM solutions selection criteria into two
broad categories namely functional (service strategy, service design,
service transition, service operation, continual service improvement) and
non-functional requirements (quality, technical, vendor, implementation)
including totally 46 selection criteria. Finally, a numerical example is
given in an IT service provider company to demonstrate the application of
the proposed model.- انتشار مقاله: 14-05-1392
- نویسندگان: Saeed Rouhani,Mohammad Ali Shahhosseini,Ahad Zare Ravasan,Elham Rahmanianfar
- مشاهده
- جایگاه : پژوهشی
- مجله: Journal of Information Technology Management
- نوع مقاله: Journal Article
- کلمات کلیدی: Fuzzy Analytic Hierarchical Process,Enterprise Resource Planning System Selection,Contractor Construction Company
- چکیده:
- چکیده انگلیسی: The success in ERP implementation is definitely based on selecting an appropriate system which is more aligned with enterprise culture, infrastructure and requirements, and that's why ERP selection, the process and impressive criteria have been increasingly attended in recent years. The constructor companies are strongly affected by ERP systems. A successful implementation will improve their productivity and promote their performance considerably. However, it is a challenge for decision-makers to identify the real needs, define the criteria, select the acceptable vendor and purchase the most appropriate system. This study is developed to present a Fuzzy AHP-based framework for selecting ERP systems in constructor companies. In this study, the impressive criteria have been collected by reviewing previous studies and researches, a questionnaire was used to assess and define the criteria and sub-criteria’s priority. Afterward, another questionnaire was used to compare the alternatives regarding to each criteria. Eventually, the Fuzzy Analytic Hierarchical Process was used to select a system which is more aligned with the organization’s requirements and strategies
- انتشار مقاله: 20-12-1392
- نویسندگان: Mohammad Ali Shahhosseini,Rouhani Rouhani,Rouhi Rouhi
- مشاهده