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کاربرد نوع شرط:
- جایگاه : پژوهشی
- مجله: Journal of Industrial Strategic Management
- نوع مقاله: Journal Article
- کلمات کلیدی: Supply Chain Management,External Service quality,customer’s loyalty,hotel’s industry
- چکیده:
- چکیده انگلیسی: Service quality is a factor for measuring customer satisfaction in hotel industry. Therefore, in order to achieve competitive advantage and maintain customers, improving service quality has become an important tool in hotel industry to achieve customer satisfaction which is lead to customer loyalty. Because companies are developing close relationships with suppliers and customers. Since then the role of suppliers and their impact on the external services quality cannot be forgotten, in this research, the effect of external services quality are examined on internal service quality and customer loyalty in the supply chain of hotel industry. After reviewing the literature of the study and identifying the variables, the standard questionnaire Parkshash (2011) was distributed among 265 experts of the Parsian hotels complex then were analyzed by Structural Equation Modeling(SEM) and LISREL8. Ultimately finding showed that there is a positive relationship between external service quality and internal service quality and customer loyalty.
- انتشار مقاله: 13-03-1396
- نویسندگان: Manizheh Mollaei,Ali Mohaghar,Ezatollah Asgharizadeh
- مشاهده
- جایگاه : پژوهشی
- مجله: Journal of Information Technology Management
- نوع مقاله: Journal Article
- کلمات کلیدی: Supply Chain,Internet of Things,Hospital Industry,Technology Implementation
- چکیده:
- چکیده انگلیسی: Given the complexities of supply chain networks, the firms consider modern technologies as a potential factor to improve their supply chain performances. One of these technologies is the Internet of Things (IoT). Hence, the main purpose of this study has been to achieve the conceptual model of the IoT implementation in hospital supply chains. Considering the qualitative nature of the study, relevant articles were specified through library research and collecting the related literature. The outputs obtained were analyzed using the meta-synthesis method and the grounded theory. Then the selected articles were extracted and the grounded theory was used to obtain the conceptual model of the IoT implementation in hospital supply chains. The research results indicated that the model featured 7 main categories, 19 subcategories and 86 codes. The results present a conceptual model for the implementation of the IoT in hospital supply chains including an explanation of the main research category, drivers, prerequisites and enablers, environmental and contextual conditions, challenges, technology implementation strategies, and results and outcomes.
- انتشار مقاله: 02-08-1398
- نویسندگان: Ali Mohaghar,Mohammad Reza Taghizadeh Yazdi,Fariborz Jolai,Mehdi Mohammadi,Shayan Atashin Panjeh
- مشاهده
- جایگاه : پژوهشی
- مجله: Journal of Information Technology Management
- نوع مقاله: Journal Article
- کلمات کلیدی: Coordination,Metha-synthesis,Supply Chain in Automotive Industry
- چکیده:
- چکیده انگلیسی: Regarding the extended concept of coordination generally or
specially in supply chain contexts, we aimed to identify the coordination
phenomenon in this research by determination of its elements and
dimensions. The results of the previous researches, were analyzed by the
Metha-synthesis research method and when seven steps were passed, the
supply chain coordination in automotive industry, were categorized in 5
dimensions, 16 sub-dimensions and 57 elements. Finally, by using the
Shanon entropy method, the effect coefficient of the elements was
determined in 194 previous researches.- انتشار مقاله: 30-05-1392
- نویسندگان: Ali Mohaghar,Ahmad Jafarnejad,Mohamad Modares Yazdi,Mohammad Reza Sadeghi Moghadam
- مشاهده
- جایگاه : پژوهشی
- مجله: Journal of Information Technology Management
- نوع مقاله: Journal Article
- کلمات کلیدی: Analytic Network Process,Balanced Scorecard,Multi Criteria Decision Making,Oil Industry,Enterprise Resurce Planning
- چکیده:
- چکیده انگلیسی: Using IT in Today's World gurantees the existence and survival of the activities of an organization and without using them, Not only the use of modern methods in the organization becomes impossible but the possibility of competence with other organizations will be eradicated. The ERP is one of the important usages of IT in the organizations that have got a special place. In the beginning, using the BSC, the Key performance indicators are determined. Using this indicators and standards of choosing, it was determined the best ERP system that is described in research literature in order to shopping the ERP software pack. In this research regarding to this fact that these indicators can have effects on each other and these mutual impacts can have an effect on the importance degree of indicators and best alternative selection; the ANP method has been used.The result of this research is to choose the best ERP software pack available among many in a way that it is suitable with the organizational strategies & goals.
- انتشار مقاله: 11-10-1348
- نویسندگان: Ali Mohaghar,Mohammad Reza Mehrgan,Seyed Ali Rahmati
- مشاهده
- جایگاه : پژوهشی
- مجله: Journal of Information Technology Management
- نوع مقاله: Journal Article
- کلمات کلیدی: Information and Communication Technology,system dynamics,Business Model,Mobile Technology
- چکیده:
- چکیده انگلیسی: This research has been designed in order to provide an appropriate methodology for Business Model Change and update based on applying new Information and Communication Technologies such as Mobile technology in an organization. In this way, after investigation of all related references in the field of Business Model, ICT change, business model change and applying mobile technology in organizations, the research framework has been derivate. In other phases of research, this framework has been evaluated based on expert judgment and System Dynamic approach. The result of this research includes a well defined methodology suitable for Business Model Change covering five phases and thirty seven detailed steps by relevant deliverable for each step.
- انتشار مقاله: 11-10-1348
- نویسندگان: Ali Mohaghar,Nastaran Hajiheydari
- مشاهده
- جایگاه : پژوهشی
- مجله: Journal of Information Technology Management
- نوع مقاله: Journal Article
- کلمات کلیدی: Fraud,fraud detection,Business Intelligence,Data Analysis Techniques
- چکیده:
- چکیده انگلیسی: In today?s competitive, complex and rapidly changing business world, based on information, it is very essential to have timely and accurate insight of business conditions and activities to check whether they are healthy and according to business norms. Information obviously plays a critical role to have this insight and it can only be of avail, if it is directional, focused, timely and easily accessible and also if it gives both the macro/strategic and the micro/operational view of the company. Due to the advancement in information technology, state-of-the-art technologies like business intelligence (BI) have been developed to provide us the above features. This paper provides reader an insight of BI and its strategic importance. It also explains how BI can be effective technology in industries like banking to overcome critical issue like fraud discovery and detection. The methodology, based on BI, in the form of model named BI model for fraud discovery and detection has been devised and suggested at the end of paper along with it its details for overcoming the above mentioned issue in more effective and efficient manner.
- انتشار مقاله: 11-10-1348
- نویسندگان: Ali Mohaghar,Caro Lucas Ghukasian,Faride Hosseini,Asef Ali Monshi
- مشاهده
- جایگاه : پژوهشی
- مجله: Environmental Energy and Economic Research
- نوع مقاله: Journal Article
- کلمات کلیدی: content analysis,Supply chain network design,Sustainability,Quantitative Models,Systematic literature review
- چکیده:
- چکیده انگلیسی: The purpose of this paper is to develop a systematic literature review on the subject of sustainable supply chain network design during 1990-2016, through a review of 261 papers.
In this study, qualitative technique for conducting a systematic literature review was used. To systematize and make the literature review more accurate, content analysis method was used that include data collection, coding, analysis and interpretation of data. Several tables and figures were developed to provide a better interpretation of the literature. The results show that: 1. Researches has been growing dramatically in this field, especially since 2008; 2. Most research has been conducted in five countries; 3. The most of quantitative models of SCND have published respectively in five top journals; 4. Generally, the researchers were more interested in: single-objective, linear programming, single-period, multi-product, capacity-limited facilities, multi-mode, reverse and environmental models, than other types of models and considerations; 5. In phase of modeling and solving, the authors have used more of mathematical programming (specifically MILP) and commercial solvers. The general contribution of this paper is in its addressing the topic of Sustainable Supply chain Network Design. Supply chain network design (SCND) is one of the strategic problems at the intersection of disciplines such as management, strategy, logistics, and operational research. Moreover, this work specifically contributes to understanding sustainability and identifies research gaps and characteristics of the scientific papers on this topic.- انتشار مقاله: 15-02-1398
- نویسندگان: Ezzatollah Asgharizadeh,S. Ali Torabi,Ali Mohaghar,Mohammad Ali Zare-Shourijeh
- مشاهده